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Customer Relations and Business Manager, NRL

National Reference Laboratory (NRL) operates as a division of St Vincent’s Institute (SVI). Located on the St Vincent’s Hospital campus,  lends NRL unique opportunities to collaborate with clinicians, researchers and academics. NRL was established as part of the Australian Government’s HIV and AIDS strategy in 1985. Contracted by the Department of Health and licensed by the Therapeutic Goods Administration (TGA), NRL supports collaborative scientific partners worldwide in the promotion of accurate diagnosis and management of human communicable diseases, including HIV, HCV and HTLV. It does this by providing specialised services, including pre- and post-market evaluations of test kits, provision of quality assurance programmes to laboratories, specialised testing services, and consultation, education and training for laboratories nationally and internationally. NRL is unique in that it is the only organisation in the world that delivers these full suite of services. The organisation has a promising future with opportunities to significantly grow its market and services globally.

THE ROLE

This position is part of NRL’s overall strategy to grow sales of existing and new products and services in Australia and internationally. As part of that strategy, this role is to deliver an improved customer experience. Developing and maintaining strong, long-term relationships with our key partners and ensuring our customers are engaged requires the implementation of continuous service improvements in response to customer feedback. The role has scope to also assess new business opportunities and to promote key products and services through a variety of different mediums.

To succeed in this role you will have been a product or marketing specialist in a pathology or healthcare sector setting for at least 10 years. You will have a tertiary qualification in business, marketing, communications or science, experience in CRM software systems and social media content development and strategy.

It would be a great advantage if you have knowledge of infectious diseases or pathology products and laboratory needs, in particular those relevant to quality assurance.

Ultimately it will be your well-developed communication and interpersonal skills, combined with a confidence and strong personal organisation, that will translate to high-quality stakeholder relationships and yield the improved customer experience that we are seeking.

SALARY

Commensurate with qualifications and experience, ranging from $94,000 - $102,000 gross per annum, plus 9.5% superannuation  and includes $15,900 FBT-exempt salary packaging 

INQUIRIES   Wayne Dimech, Executive Manager-Scientific and Business Relations   [email protected]

APPLICATIONS  Only via Seek please https://www.seek.com.au/job/50499942? should be addressed to Wayne Dimech, should include a Cover Letter addressing the selection criteria as outlined in the Position Description

Closing Date:

Position Description
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Quality and Risk Manager, NRL

The role

NRL is currently seeking a full time Quality and Risk Manager to provide oversight of Quality Management frameworks, Regulatory Affairs and Risk Management of NRL services. As a member of NRL’s senior management team, the role includes providing strategic and operational oversight of our quality management policy and systems, legislative compliance, industry standards, guidelines and various levels of accreditation. 

You will maintain the group’s primary relationship with TGA, NATA and BSI and manage the external and internal cycle of quality audits. 

On a day to day basis you will be responsible the supervision of the quality and safety team and for all quality and safety documentation and records.  

The Quality and Risk Manager also acts as the management representative for staff safety and safe workplace practices for the group, as part of SVI’s overarching OHS framework.

Selection criteria

You will hold tertiary qualifications in science, with extensive experience in a scientific laboratory environment, ideally within a serology, infectious diseases or manufacturing setting. You will have successfully led quality management frameworks and compliance processes. You will possess a depth of expertise in the application and management of NATA, ISO, ISI, GMP and/or other similar quality standards, as well as risk and safety frameworks.   

Ultimately to succeed in this role you will demonstrate the ability to successfully engage, influence and lead others through a positive culture of quality and continuous improvement, which is neither burdensome nor complex.

Enquiries: CS Executive Recruitment   Helen Patronis   [email protected]

Annual Salary range: $112,00 to $130,000 depending on relevant experience (includes generous $15,900 FBT-exempt salary packaging component) plus 9.5% Super

Applications: only via CS Executive  [email protected]  

Closing Date:

Position Description
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